Return & Refund Policy

Due to the nature of digital products, all sales are final.

Once a purchase is completed and the product is delivered or accessed, it is considered used and cannot be returned.

Refund Eligibility

We only offer monetary refunds in the following cases:

• Duplicate purchase (you accidentally purchased the same product twice)

• Verified technical issues preventing access to files that cannot be resolved by our support team

Store Credit Policy

In all other cases, we do not issue refunds.

Instead, we may offer store credit, which:

• is equal to or greater than the original purchase value
• can be used for any product in our store
• is issued at our discretion after review of the request

Digital Delivery Notice

All products are digital downloads or digital access items. No physical goods are shipped. By completing a purchase, you agree that delivery begins immediately and you waive your right of withdrawal once access is granted, in accordance with EU digital content regulations.

Contact

If you experience any issues, please contact:

help@eshop-unknown.com